Frequently Asked Questions:
1) Check the power supply to make sure it is properly connected to the camera and the wall outlet. (Night Owl recommends using a surge protector to guard against voltage spikes).
2) To ensure the camera is receiving power, check the LED light on the camera. If the LED light is on, it is receiving power and is connected to and transmitting data to the network.
Simply restarting the camera allows the cache to flush, settings to recalibrate and connections to be renegotiated.
In order to reboot:
1) Disconnect the power
2) Wait 20 seconds and
3) Then reconnect the power
To reset the camera:
1) Locate the Reset Pinhole on the back or base of the camera
2) Press and Hold the Reset Pinhole (often a pen or unfolded paperclip works best) until LED turns off and back on.
3) When the LED continuously blinks red, the camera is now ready to be configured.
Night Owl IP cameras currently work with Night Owl’s Pro App. Simply download this FREE app to your Apple or Android smart device from your Apple or Google Play store.
If you are having trouble adding your camera to the Night Owl Pro App, try the following:
1) Make sure that your camera is synced and ready to be added.
2) Press and hold the RESET button on the camera until the light goes off. The camera should reset and can be added once the indicator light blinks red.
3) Data servers may be experiencing technical difficulties or upgrading. Please try adding the camera to the Night Owl Pro App at a later time.
4) Try password protecting your WiFi network, if you have not done so. Often the camera will not connect to a WiFi network that is not password protected.
If the camera is not recording, try the following:
1) Make sure that your camera is on and connected.
2) Check all connections and be sure that the camera is not still in pairing mode. (Pairing mode is indicated by a red blinking LED light on camera)
3) In order to save to your smart device make sure that you have enough available memory.
4) Ensure that SD card has been formatted and inserted into the camera. Without SD card, the camera has nowhere to store the recordings. Make sure the formatting you select for the card is compatible. (The microSDHC card is not included. Night Owl’s IP cameras support up to 32 GB microSDHC cards- Class 10)
5) Reset the camera and reconnect to the Night Owl Pro App.
One of the very first things you can do to improve your wireless signal is to make certain there is a direct line of sight from the router to the IP camera. Physical barriers can considerably weaken Wi-Fi signals to the point where your IP camera produces blurry images, if any at all.
If you want the best signal, you’ll need the wireless router out in the open, free of any walls and obstructions. Point the antennas perpendicularly, and elevate the router if you can.
Obstruction isn’t the only thing that can cause interference. Cordless phones, microwaves, and other appliances can interfere with your signal as well. Try to keep your wireless router and IP wireless cameras away from these objects.
Updating router firmware is often overlooked by home users. Business networking devices usually display some sort of notification when newer software for the device is available for download. Consumer wireless routers, especially older routers, don't always offer this notification. Check often for firmware updates for your router.
There is typically a section in the router's interface for upgrading the firmware. However, you often have to go the router manufacturer's website and search for the firmware and then upload it through the router's interface. There are often accompanying release notes that tell you what the firmware helps to fix. These fixes often help solve connectivity problems.
Many wireless cameras and home Wi-Fi routers share the 2.4GHz frequency. Therefore the addition of wireless cameras may cause your Wi-Fi speed to slow. The most effective way to counteract this is to upgrade to a dual band router.
A dual band router is able to use the 5GHz frequency so that the signal is not competing with your wireless cameras. Most smartphones, tablets, and laptops on the market today will support 5GHz, so this will ensure the fastest possible Wi-Fi speed and performance. It also produces a 2.4GHz network to ensure compatibility with Wi-Fi devices (such as older phones, laptops, or smarthome devices) that do not support 5GHz.
A high-gain antenna, which can be positioned so that the Wi-Fi signal goes in the direction you want, can boost wireless signal strength from 2dBi to 15dBi. Antennas like these can attach to most routers that have external antenna connectors.
If you're unable to find the solution needed, please click here: Submit Ticket