Frequently Asked Questions:
Remote Connectivity 

 

If you are having trouble connecting using a mobile device A) your network setup may not be completed, B) the system’s local IP address may be being used from outside internal network or C) your router may be blocking DDNS connection from internal network. Please follow these recommended troubleshooting tips:

A) Network setup may not be completed
See the steps listed in "Why can’t I connect over the internet" to troubleshoot internet setup.

B) Local IP address is being used from outside internal network
A system's local IP address can only be used to access devices on the same network. Use the DDNS address or External IP address to connect to the system over the internet using a mobile application. (If you wish to configure the port forwarding yourself, you can find information on how to do this at http://portforward.com. You can test your port forward configuration (make sure your ports are open) using a third-party port forward tester @ http://www.yougetsignal.com).

C) Router blocking DDNS connection from internal network
Some routers will block this type of connection. Turn off your WiFi connection and attempt to connect to the system's DDNS address using your 3G or mobile network. If you need to use WiFi, use the system's local IP address to connect from inside the same local network as the system.

If you are having trouble connecting using our mobile app or client software A) your Night Owl system may not be connected to router, B) the latest firmware or client software may not be installed on your computer or mobile device or C) the password may have been incorrectly entered. Please follow these recommended troubleshooting tips:

A) Night Owl system not connected to router
Connect an Ethernet cable from the Night Owl system's LAN or Ethernet port to your router, and turn your system on and off. If you still can't connect, the Ethernet cable might be damaged. Try a different Ethernet cable. See below image


Frequently Asked Questions: Remote Connectivity

B) Latest firmware or client software not installed on computer or mobile device
You must have the latest firmware version and software or mobile app installed to connect to your system. Your system will prompt you for firmware updates automatically if it is connected to the Internet. The system will restart during the firmware upgrade process. DO NOT disconnect the power cable or turn off the unit during firmware upgrades.

You can download the latest versions of client software from the product page for your system and you can download the latest mobile apps from the App Store or Google Play Store.

C) Incorrectly entered password
Ensure you are using the correct password when connecting to your system. The first time you connect to your system, enter the default password specified in the Quick Start Guide. The system prompts you to create a personal password, which you will use to connect to the system from now on. If you forget the password for the system, contact Night Owl Technical Support for assistance.

If you are having trouble connecting to your LAN A) the IP address may have been entered incorrectly, B) your Night Owl system may not be connected to router or C) your Night Owl system and computer may not be on the same network. Please follow these recommended troubleshooting tips:

A) IP address is entered incorrectly
If connecting using a web browser, enter http://, the IP address, colon, and then the web port of your Night Owl system (e.g. http://192.163.4.12:80).


Frequently Asked Questions: Remote Connectivity

B) Night Owl system not connected to router
Connect an Ethernet cable from the Night Owl system's LAN or Ethernet port to your router, and turn your system on and off. If you still can't connect, the Ethernet cable might be damaged. Try a different Ethernet cable. See below image.


Frequently Asked Questions: Remote Connectivity

C) Night Owl system and computer not on same network
Your Night Owl system and your computer must be connected to the same router to connect using the system's local IP address. If your computer is using a WiFi network, try connecting it to the router using an Ethernet cable.


Frequently Asked Questions: Remote Connectivity

If you are having trouble connecting over the internet A) your ports may not have been forwarded on the router, B) your ports may have been blocked by Internet Service Provider (ISP), C) your local network may have more than one router installed, D) no DDNS account may have been created, E) DDNS may not be enabled on Night Owl system or F) DDNS address or external IP address may have been entered incorrectly. Please follow these recommended troubleshooting tips:

A) Ports not forwarded on router
Port forward all ports used by your system on your router to your system's IP address. For more information visit the remote connectivity section of Night Owl’s support site. See your system's instruction manual to determine the ports required by your system.

B) Ports blocked by Internet Service Provider (ISP)
When connecting using a web browser, you need to include a colon and the web or you may need to contact your Internet Service Provider or our Technical Support Team for assistance with port forwarding. If you wish to configure the port forwarding yourself, you can find information on how to do this at http://portforward.com You can test your port forward configuration using a third-party port forward tester @ http://www.yougetsignal.com.

C) Local network has more than one router installed
For example, you may have a modem that also acts as a router connected to a wireless router. Visit the remote connectivity section of Night Owl’s support site for further instruction.


Frequently Asked Questions: Remote Connectivity

D) No DDNS account created
A DDNS account allows you to create a web address that points to your local network, so you can view video from your system from anywhere in the world. Visit the remote connectivity section of Night Owl’s support site for further instruction.

E) DDNS not enabled on Night Owl system
Your system must be configured to communicate with the DDNS service. Check the instruction manual for your product for instructions on how to enable DDNS on your system.

F) DDNS or External IP addresses entered incorrectly
If using a web browser, enter http://, the domain name you created at http://nightowldvr.com, followed by .NightOwldvr.com, colon, and the web port. Or if your using an external IP address, use the following format; http://, followed by your external IP address, colon, the web port.


Frequently Asked Questions: Remote Connectivity

If your internet connection is no longer working A) the external IP address of your network may have changed, B) your internal IP address may have changed or C) you may need to re-configure port forwarding on a new router. Please follow these recommended troubleshooting tips:

A) External IP address has changed
On most residential Internet service plans, your external IP address will occasionally change. Register for Night Owl's free DDNS service to ensure 24/7 connectivity to your system. A DDNS account allows you to create a web address that points to your local network and automatically updates when your external IP address changes. Visit the remote connectivity section of Night Owl’s support site for further instruction.

B) Internal IP address has changed
After a power outage or if your router restarts, your router may assign a different IP address to your system or other devices. If your system's internal IP address changes, you will need to re-configure port forwarding. It is recommended to assign a Static IP address to your system, so the IP address will be permanently set.

 

If you're unable to find the solution needed, please click here: Submit Ticket